Welcome to the Alpine Trek Sale Store FAQ. Born from a passion to make high-performance climbing gear accessible globally, we’ve compiled straightforward answers to your most common questions. Just like our curated equipment, this guide is designed for clarity and reliability.
📦 Ordering & Delivery
Where do you ship to?
We ship globally to empower climbers everywhere. However, deliveries to some remote areas and specific Asian territories may be excluded due to carrier restrictions. You will be clearly notified at checkout if any restrictions apply to your destination.
What are my shipping options and costs?
We offer two transparent shipping services to fit your timeline and budget:
Standard Shipping (DHL/FedEx): £12.95. Delivery within 10-15 business days after dispatch. Perfect for climbers who want a balance of speed and cost for their new Scarpa or La Sportiva shoes.
Free Shipping (EMS): FREE on all orders over £50. Delivery within 15-25 business days after dispatch. Ideal for value-conscious adventurers and families building their kit.
Standard Shipping (DHL/FedEx): £12.95. Delivery within 10-15 business days after dispatch. Perfect for climbers who want a balance of speed and cost for their new Scarpa or La Sportiva shoes.
Free Shipping (EMS): FREE on all orders over £50. Delivery within 15-25 business days after dispatch. Ideal for value-conscious adventurers and families building their kit.
How long does order processing take?
All orders are processed and checked with care at our UK headquarters in Bath. Processing is typically completed within 1-2 business days before dispatch. You will receive a tracking update once your gear is on its way.
Can I track my order?
Absolutely. Once your order is dispatched, you will receive a tracking number via email. You can use this to follow your gear’s journey directly on the carrier’s website (DHL, FedEx, or EMS).
💳 Payments & Pricing
What payment methods do you accept?
We accept secure payments via Visa, MasterCard, JCB, and PayPal. All transactions are processed securely, and we do not store your full payment details.
Are the prices on the site final?
Yes, all prices shown are final. The price you see at checkout is the price you pay. Please note that customers are responsible for any applicable import duties or taxes levied by their local customs authority, which are not included in our prices or shipping costs.
🏔️ Products & Sizing
What types of climbing shoes do you offer?
We specialise in a curated selection of high-performance climbing shoes designed for various styles and terrains:
• Hook-and-Loop (Velcro) Shoes: For quick adjustments and gym sessions.
• Lace-up Shoes: For precise fit and all-day comfort on long routes.
• Slip-on Shoes: For convenience and sensitivity on the boulder. We focus on trusted brands like Scarpa, La Sportiva, and Momentum to deliver the reliability you demand.
• Hook-and-Loop (Velcro) Shoes: For quick adjustments and gym sessions.
• Lace-up Shoes: For precise fit and all-day comfort on long routes.
• Slip-on Shoes: For convenience and sensitivity on the boulder. We focus on trusted brands like Scarpa, La Sportiva, and Momentum to deliver the reliability you demand.
Do you sell other climbing gear besides shoes?
Yes. We are your one-stop shop for essential climbing gear. Our menu includes:
• Chalk & Chalk Bags: For a secure grip.
• Climbing & Bouldering Brushes: For cleaning holds with precision.
Our philosophy is to provide the crucial gear you need, from the gym to the crag.
• Chalk & Chalk Bags: For a secure grip.
• Climbing & Bouldering Brushes: For cleaning holds with precision.
Our philosophy is to provide the crucial gear you need, from the gym to the crag.
How do I choose the right size?
Climbing shoe fit is personal and performance-oriented. We recommend consulting the specific brand’s sizing chart on each product page. As a general rule, performance shoes fit tighter than street shoes for better edging and sensitivity. If you’re between sizes or unsure, our climber-focused team can offer guidance based on your experience level and intended use.
🔄 Returns & Refunds
What is your returns policy?
Confidence in your gear is key. If your equipment isn’t the perfect fit, you have 15 days from the date of receipt to initiate a return. Items must be in unworn, original condition with all tags and packaging. We aim to make this process as smooth as your best heel hook.
How do I start a return?
Please contact our support team at [email protected] with your order number. We’ll provide you with a Returns Authorisation number and simple instructions for sending the item(s) back to our UK hub. Once received and inspected, we will process your refund to the original payment method.
Who pays for return shipping?
For change-of-mind returns, the customer is responsible for the return shipping cost. We recommend using a tracked service. If the return is due to an error on our part (e.g., wrong item shipped), we will cover the return costs.
🔐 Account & Services
Where is Alpine Trek Sale Store based?
We are proudly based in Bath, United Kingdom. Our team operates from 37 James St W, Bath, GB BA1S 3NH, where we process and dispatch all orders with care.
Who is your target customer?
We serve climbers worldwide who value performance, accessibility, and straightforward service. Whether you’re a performance-driven climber in London seeking the latest La Sportiva shoes, or a value-conscious adventurer in Tokyo building a family kit with Momentum shoes and chalk bags, we streamline global delivery to get your crucial gear to you, wherever you climb.
Still Have Questions About Your Route?
Our climber-focused team is here to help you gear up with confidence. Reach out for any delivery queries, tracking updates, or special requests.
Email us at: [email protected]
Explore The Collection & Start Your Order →
Alpine Trek Sale Store – Your partner in vertical progression.
Based in Bath, UK. Shipping performance worldwide.